A: Mobile Banking is available for Android, iPhone, and iPad devices.

A: There are few easy steps that you will need to follow:

• Download our app at the Google Play Store or the iTunes App Store. Search for “First Community Bank Milton” or “FCB Milton” (and confirm our logo is correct, see screen samples below). Please note that you must be enrolled in personal online banking prior to enrolling for mobile banking.

A: There are a number of services available. Our mobile app allows you to securely:

• Access your checking, savings, and loan account information

• Pay bills at your convenience

• View images of your cleared checks

• View online statements copies on your eligible accounts

• Transfer funds between your First Community Bank accounts

• Process loan payments

• Initiate stop payment requests

A: Most Deposit Accounts (checking, savings, and money market) are eligible for Mobile Deposit.

A: The following types of checks cannot be deposited with Mobile Deposit:

• Items payable to any person or entity other than you (i.e. – 3rd party checks)

• Non original items, such as a substitute check or image replacement document

• Items drawn on a financial institution located outside the United States (however, checks drawn on a US subsidiary are acceptable)

• Items containing an alteration to any of the fields contained on the check

• Checks that that you know or suspect may be unauthorized by the account owner

• Checks payable jointly, unless deposited to an account in the name of all of the payees

• Checks not payable in US currency

• State-dated checks (checks that are more than 6 months past their date of issuance)

• Checks that have previously been submitted through a mobile deposit service, whether it be at First Community Bank or another financial institution

• Checks that have previously been dishonored or returned to you as unpaid for any reason

A: Customer Signature(s) For Mobile Deposit Only and Your account number

A: Yes, there is a deposit limit of $2,500 per business day.

A: You will be asked to photograph both the front and the back of the check you wish to deposit.

A: You should endorse your check as follows: “Customer signature, for mobile deposit at First Community Bank, and followed by your account number”.

A: You will receive an email from First Community Bank confirming that your deposit has been received and is pending processing.

A: You will receive a second email notifying you that your deposit has either been Approved or declined after it has been processed. Any deposit received after 4:00 pm CST, Monday – Friday (except holidays) will be processed on the following business day.

A: The first $500 of your deposit will be made available in your account on the business day following the date your deposit was accepted by the bank. As mentioned above, any deposit received by the bank after 4:00 CST will be considered to have been received on the next business day.

A: Yes, you can make multiple deposits while you are in your deposit session, however, each deposit is only able to contain one check.

A: Our computer system will review the quality of your check’s image. It will scan for issues such as fuzzy text, cut-off images, and omitted information. Our system may prompt you to retake the photo of your check prior to allowing the deposit to be processed. You may be prompted to submit your deposit through our traditional teller line if you are unable to take a high-quality image of the check.

A: We ask that you destroy the original check in a secure manner after you have received an email confirming that your deposit has been approved. By using our Mobile Deposit service, you agree to promptly destroy the item in a timely manner for security reasons.

A: This likely would mean part or all of your image was not clear enough. Best results can be obtained by laying your check on a dark surface surrounded by adequate light. It is very important that you hold the camera very steady and ensure that all four corners of the check have been captured.

A: Our software will identify errors made in your arithmetic, please monitor your account activity to confirm when the error has been corrected. For other errors, please contact First Community Bank at 608-868-7644 and ask to speak with our Mobile Deposit Department.

A: A duplicate deposit will be identified and stopped in our processing department. The second deposit will result in your receiving a deposit declined notification through our Mobile Banking Service. Intentional abuse of this system will result in the revocation of the First Community Bank Mobile Deposit service and may result in the closure of your deposit account.

A: Please do not re-deposit a returned check with our Mobile Deposit service. You will receive a written communication from First Community Bank with further instructions regarding your returned deposit item. (Will they receive a substitute check in the mail?)

A: Mobile Deposit will be accessible through any device capable of downloading the First Community Bank Mobile Ap. This includes any device, including tablets, with an auto focus camera and one that utilizes the Apple or Android operating system (Apple version iOS 3.1 or higher, Android OS version 2.1 or higher).

A: Your mobile phone or secure network must have on-line access to the internet.

A: The processing or transfer of data from the device to the bank is not under the control of First Community Bank. The transfer of data is dependent upon your device, service provider, and the current cellular or internet connection that you have. Try to improve one or more of these items and attempt to deposit your check at a later time.

A: Please call the First Community Bank Mobile Deposit Department at 608-868-7644 if you have additional questions.

A: No change on your part is necessary if you retain your same telephone number and cellular service provider. In the event you switch cellular providers and/or phone numbers, you must update your settings in your Online Banking account at www.fcbmilton.com.

A: We will restrict access to your First Community Bank Mobile Application after your third invalid log in attempt. A mobile user is able to reset their own mobile password on the sign in page of FCBmilton.com.

A: We recommend keeping the original check in a secure location for 15 business days after you have received the Deposit Approval Notification via email. You must destroy the original item after the expiration of the 15th Business Day in a secure manner.